Month: April 2017

How to help your business with on hold marketing?

How to help your business with on hold marketing?

Handling customer calls properly is quite important for a business. As, in a business multiple calls come at the same time and despite having dedicated people to handle these calls, it is possible that some of the callers will be one hold foe short period of time. When something like this happens, the caller on hold tends to listen to music. On hold marketing is the ingenious way of using that seemingly boring time for marketing purposes.

Understanding on hold marketing

The very notion of on hold marketing lies in the fact that, the caller should never be felt ignored or bothersome. It is possible that you are unable to take the call right away, but that should never be the reason to lose the caller or instigate wrath in him/her. As a reliable and reputed organisation offering on hold marketing services, we at V4 Telecom understand your requirements. Hence, our experts have come up with this list which will help your business using on hold marketing strategically.

The points to be noted

As the base of this particular kind of marketing is in the message the callers listen to, it is crucial to take care of that part first. If you use on hold marketing properly, it will not only keep the callers interested, but help your business amplify as well. Before recording the massage for the callers, you need to consider a few points. For instance,

•    You need to find out if you like the message you have scripted and recorded or not. It is always better to record and then listen, because there is a huge difference between written words and the recorded message. Based on the speaker’s temperament, voice quality, diction, pronunciation and expressed emotions, a simple welcoming message can turn into a menacing rant or a boring message can turn out to be effective. So, checking the message as the callers will listen it will be required.

•    You need to find out the time your customers are on hold. This will decide the length and number of messages. For instance, if the on hold time is long, then you will need multiple messages, because one long message or one short message on repeat will never impress the caller. If the on hold time is short, then you need to create a message that will fit in.

•    Before recording the message though, you need to know audience. This will help you to create the right kind of message, impress the caller and help your business.

This way, on hold marketing will be able to help your business and bring in more profit.

If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.

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Advantages Brought on by Business Ethernet Connection

Advantages Brought on by Business Ethernet Connection

In this age of high-end technology and highly competitive market, requirement for uninterrupted communication has become really high. So, the internet connection of this age has to be high-speed, robust and agile and Ethernet connection fits that bill perfectly.

How we perceive the scenario

At V4 Telecom, we have been providing Ethernet services to our clients for a long time. In our years of being the service provider we have been asked various questions. One of the most frequently asked question is about the advantages Ethernet can bring to a business. If you are about to start a business and are thinking about getting business Ethernet connection, then knowing about the advantages will help a lot. Our experts have prepared this list consisting of the advantages a business Ethernet connection brings.

High-speed and cost-effective

It is a well-known fact that Ethernet connection is a high speed one. In comparison to some of the traditional internet connections, Ethernet has huge advantage in speed. Moreover, the cost of hiring such a connection and maintaining is less than other options. As it helps with a bunch of areas including communication, the cost of the connection gets reduced in the long run as well.

Convenient flexibility

In comparison to the fiber optics based internet connections, Ethernet connection is quite economic. So, the installation process won’t cost a lot. Moreover, due to the traditional structure, future upgrades will be possible and they will be less expensive.

Ease of installation

Ethernet is easier to install and configure than other network protocols. Hence, it saves both time and money which is quite beneficial for a business and its growth.

Connectivity to the backbone

Unlike other network protocols, Ethernet has better connectivity to the network backbone. It can assimilate with different choices such as Asynchronous Transfer Mode (ATM), Gigabit Ethernet, and routing switches due to ingenious backbone innovations.

Class of service

Ethernet has a support class of service or CoS which allows eight classes of service to be defined. This feature increases Ethernet’s attractiveness as a WAN, because it can be used and treated as an extension of LAN.

It is quite clear now that, these advantages and features make business Ethernet connection the perfect technology for high-performance network environments. Hence, it will be the perfect solution for your business. Choosing business Ethernet connection will help your business achieve its goals and success.

If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.

Can your business exploit FTTC broadband effectively?

Can your business exploit FTTC broadband effectively?

In this age connecting with another part of the world takes just a few moments instead of months. This has become possible due to high-speed broadband connection. There are various kinds of broadband connections to choose from, but businesses these days are opting for FTTC broadband.

The different broadband connections and us

Amongst the different kinds of broadband connections, the fibre optics version is gaining more popularity. Factors like higher speed and uninterrupted connection are adding to the popularity of FTTC broadband. At V4 Telecom, we have been providing broadband connection and services to our clients for a long time now. We can assure that, by acting smartly, it will be very much possible to exploit the connection for the benefit of your business.

The benefits the connection will bring

To enjoy the benefits of FTTC broadband as best as possible, it will be crucial to understand the connection and the benefits it brings. Our experts have compiled this list explaining the benefits of such a broadband connection to help you understand the topic better and make better decisions.

The points you need to know

•    This superfast connection will support a large number of devices. So, for a small or medium-sized business, one connection will be enough.
•    Such a connection will always keep you connected with the rest of the world and won’t let you miss news or services.
•    For this superfast connection you do not need to pay a fortune. Such connections come at an affordable rate these days.
•    Uploading or downloading or transferring files won’t be a problem anymore. This connection will support and make such efforts successful.
•    Instant and high-speed connection makes working from anywhere possible.

Ways of exploiting the FTTC broadband connection

Based on these advantages provided by FTTC broadband, you need to prepare a strategy making the most out of the situation. For instance,

•    As you don’t need to invest on multiple broadband connections, that money can be used for something else, to help the business do better.
•    As you won’t miss news of services, your business will always be prepared to handle things.
•    Affordability of the connection will again save money which can be used for further betterment of the business.
•    Sending projects, receiving assignments and such things won’t be a problem anymore. It will help enhancing the business.
•    As working from home is possible, you can employ more people without adding too much to the expenses.

So, it is very much possible for your business to exploit the FTTC broadband connection effectively. You just need to think a bit deeply and prepare a suitable strategy for this purpose.

If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.

The benefits you can enjoy by choosing VOIP

The benefits you can enjoy by choosing VOIP

VOIP or Voice over Internet Protocol is the method which has made it possible to make calls using the broadband connection instead of the traditional analogue telephone system. The best part is VOIP can be used both at home and an office setup.

We and voice over internet protocol

As a reliable and responsible provider of uninterrupted and robust VOIP service, we at V4 Telecom understand your doubts and questions regarding the topic. It is also undeniable that, without proper information and idea, it won’t be wise to choose the voice over internet protocol for your business.

The benefits of choosing VOIP

Hence, our experts have compiled this list consisting of the benefits of Voice over Internet Protocol. This will help you to understand the importance of the system and the advantages of choosing VOIP in the first place. Additionally, as the whole world is going this way, you will be at per with the current trend.

Convenience of use

One of the most important points regarding VOIP is the fact that, the connection and the handsets used for calling are quite simple. So, to use the services, you don’t have to worry about learning any complicated skills or going through an elaborate procedure.

Ability to save money

As the VOIP procedure uses the Wi-Fi, especially the Session Initiation Protocol, you can call anyone anywhere. It won’t cost a small fortune to call someone out of the country. In most of the cases, you have to pay either the base fee or reduced fee. This will be a great and effective way of saving money for a business.

Retaining the phone number

The VOIP facility does not require analogue handset or SIM. You just need high-speed internet connection for making the calls and accessing other services. Due to this, there won’t be any need for changing number if you move. This is highly convenient for a business, as it saves a lot of money, trouble, complication and confusion.

Efficiency is guaranteed

If you have a high-speed, uninterrupted and robust internet connection, then your VOIP will be an efficient and effective one. As voice over internet protocol is depended on the internet connection, the quality of service and connection does depend on your connection.

Flexibility of service and system

In the Voice over Internet Protocol system, you get to enjoy peerless flexibility. So, every time you need to add someone in the existing system or subtract someone from said system, it is done with utmost convenience, without spending a lot of time or money.

These benefits will make the decision of choosing VOIP over other phone connections, easier.

If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.

How to select a hosted telephony provider like a pro?

How to select a hosted telephony provider like a pro?

Hosted telephony is the communication channel where the hardware associated with telephone system is hosted in a remote location. It is quite beneficial for businesses for bringing uninterrupted communication and saving money.

How we can help the cause?

If you are a business owner and are thinking about going the hosted telephony way, then you need to find a suitable service provider. Finding that perfect option should not be tough, but availability of multiple options makes things confusing. At V4 Telecom, we have been providing hoisted telephony service for years. Based on our experience, our experts have compiled this list which will help to choose the perfect hosted telephony service provider with minimum fuss.

Flexible and competent enough

The service provider you would like to choose should be flexible and capable of providing all the services you require. This will reduce the stress of switchover or starting a new service. The level of time-consumption for the process will be reduced too.

Stability of the business is crucial

Before choosing, it will be crucial to find out whether the hosted telephony service provider has a stable business or not. It is not smart to choose a suitable option only to witness it fail shortly.

Services should be within budget

While searching for the perfect service provider, you need to find the option that is well within your budget. It does not make sense to go overboard and make the rest of the business suffer.

Meeting the team

As hosted telephony is a service managed completely off-site, chances of knowing the team bringing you the facilities is minute. So, meeting the team before trusting them with the communication requirements of your business will be wise.

Reliability and reputation are important

Researching about the reliability and reputation of the service provider will be a smart decision. This way, you will know whether to trust a particular company providing the hosted telephony service over its competitors or not.

Knowing about the support system

The support feature is one of the most important points while choosing the service provider. If the service provider you choose does not offer proper support when required, it won’t be a wise decision. The service provider you are choosing should be able to deal with and solve any problem within a reasonable time frame.

Based on these points, you can choose the perfect hosted telephony service provider like a pro and enjoy the benefits of the decision.

If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.

How ADSL broadband can help you save money?

How ADSL broadband can help you save money?

Asymmetric digital subscriber line or ADSL is the broadband connection known for better speed and greater work experience. Thousands of businesses are powered by ADSL broadband due to speed, resilience and reliability.

Our suggestions for help

If you are business owner and are contemplating going the ADSL way, then it is crucial to know about the advantages you will gain from such a decision. As V4 Telecom has been providing ADSL broadband for a long time, we are well aware of the benefits to choosing this option. Additionally, we can also help you save money by choosing ADSL. Our experts have compiled this list which will assist you in saving money and help your business further.

Availability of remote access in your office

The ADSL broadband connection you are choosing will allow the setting up of VPN or Virtual Private Network. This will be a secure way which will allow recognized users to access the remote network and do their work. This way, you can allow employees to have the work from home option which will result in happier staff, better productivity, efficient use of time, better customer service, sales and profit earning. Moreover, you won’t have to spend money on arranging office space, furniture, work-station and other related items.

Convenient inter branch connections

If your business has multiple branches, then having a secure inter branch VPN connection can save a lot of money. You don’t have to pay for multiple ADSL broadband connections. Choosing one and then getting the VPN will do the job.

VOIP will reduce the cost of telephone calls

Having an ADSL broadband connection will provide you with the facility of voice over internet protocol or VOIP. This way, you can make calls without spending too much money. For small businesses, one connection is enough to both make calls and access the internet. Larger businesses will need separate dedicated connections for internet and calls. Either way, it will save money and help your business further.

You can host personal server over ADSL

VPN works well for local systems, but when someone needs to access files and mail from overseas, problems will arise. To deal with that, you can host your personal server over ADSL. This won’t cost a lot, yet the benefit and convenience will be substantial.

So, by choosing ADSL broadband connection you are not only bringing speed and competence to your business, but saving money as well. This money can be used in other areas to help the business get better.

If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.

How to find the perfect fixed line service provider?

How to find the perfect fixed line service provider?

When you are starting a business, there are various things to keep in mind. One of the most important points will be the topic of communication. Telephone is an important part of your communicating process and for that fixed line services is vital.

Our take on the topic

As a renowned and reliable company, we at V4 Telecom understand your requirement for a robust and effective channel of communication. We have been providing fixed line services for more than a decade now and we know the importance of a fixed telephone line for a business. It does not only provide a sense of security to the business, but gives of the sense of trust, realty and presence to the potential clients as well.

How we can help?

As there are multiple options available, hiring the perfect company for fixed line services can be a complicated task. Keeping that in mind, our experts have compiled this list which will help you to choose wisely.

The points you need to remember are:

•    It is quite tough for small businesses to arrange resources. As there are various things to arrange, most businesses function on a shoe-string budget. So, you need to search for a fixed line services provider that offers cost-effective plans.

•    Line rental is an important part of landline connections and it varies depending on the service you are choosing. So, being completely sure about your requirements and then choosing the most fitting package will be the smart thing to do.

•    There are different types of landline services available such as single analogue lines, multi analogue lines, ISDN2e, ISDN30 and such. You need to choose the one that is most compatible with your business.

•    If required, you can go for multiple landline connections. Normally, under this option, each of the connections will be cheaper than the previous ones.

•    Different fixed line services have different charges and you need to find one that suits your budget. It will also be wise to go for call plans as well.

•    Gathering information on the reputation and help and support facility of the fixed line services provider is crucial too. Hiring a service provider with cheaper plans and multiple facilities is wise, but if the company does not offer proper help and support, then things will turn messy soon.

So, it is better to check these points, be sure they fulfill your requirements and then choose the most suitable fixed line services provider.

If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.