Tag: fixed line services

How to reduce customer irritation with on hold marketing?

How to reduce customer irritation with on hold marketing?

When you are the owner of a business, it is crucial to think about the customers. Clients and customers are the most important parts of a business, because if there is no one to buy or sell the products or services or both, your business does not exist. So, you always need to put more effort in customer services and keeping your clients happy. The process of on hold marketing is a nice option to appease your customers.

The general scenario and a little explanation

When a customer calls your business, and you are too busy to answer the call right away, he/she will go through a computerized message informing about the situation and assuring him/her that the call will be answered momentarily. This message is considered to be a staple one when it comes to customer services and the calls and often people get irritated by such messages. Hence, you will be wise to use this time to lessen the customer’s irritation, capture his/her interest and continue the communication. The very concept of on hold marketing is based on this point.

The solution you need

If you were worried about the rising pressure of calls and losing customers due to irritation, then it is time to feel better and find peace. This is because; the phone service provider you have hired can help with on hold marketing. It may seem surprising, but the phone service providers often provide the on hold marketing service as well. At V4 Telecom, we have been providing an array of phone services including on hold marketing for a long time. Therefore we have both the experience and expertise to understand your requirement and design the service accordingly.

Delving a bit deeper for information

Our team of experts has created this piece highlighting and explaining the questions coming to your mind regarding on hold marketing. The first thing we would like to point out that, when a customer calls your business, he/she mostly comes with a complaint or enquiry. In most of the cases, the caller has to wait for some time before talking to the business representative or customer service representative. During that period of lull, the caller get to hear either music or some recorded message urging him/her to be patient. Such messages create a lot of irritation and end up costing you the existing or potential customer.

Making the smart decision

If you do not want to worry about that, then choosing on hold marketing service will be a smart decision. Under this service, the caller will be hearing about interesting offers and other helpful information regarding the business. It will appease their irritation and boost your business.

If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.

Fixed Line Telephone, Lending Credibility to Your Business

Fixed Line Telephone, Lending Credibility to Your Business

It may seem that the world is not keen to continue the copper wire powered landline telephone connections, because everything is going mobile. As a result, people, for convenience’s sake are turning mobile too. In such a situation, searching for some tips or advice for on fixed line services may seem like wastage of time, but let us assure you, it is not so.

A little about us

We are V4 Telecom and we have been providing communication and broadband services for more than a decade. Due to our association with this industry, we have observed the decline of fixed line telephone connections over the years, but being the professionals, we cannot deny the benefits of such a connection too.

A simple suggestion

If you have a business and are looking for a reliable and affordable telephonic communication channel, then we will suggest fixed line services and a fixed line telephone. If you are feeling surprised, then our team of experts would like to explain one crucial point regarding your business and the landline telephone.

Some explanation backing the suggestion

For every business, reliability is a vital point. If your customers cannot trust your product or service or brand name, creating a reputation, building upon it and enhancing it is the toughest job. Despite the world going mobile and people doing their shopping online, they trust a brand that has a physical address and telephone number more than the one which is mobile all the way. So, for a startup business, establishing reliability and trustworthiness will require having a landline telephone connection and fixed line services.

Delving a bit deeper

Moreover, it is hard to refute that, despite all the technologies and advancements, the copper wire powered landline telephone is still provides the best calling quality. There is no need to move to catch and retain the signal. You don’t need to shout your lung out to make yourself audible. The barrage of questions, asking whether the person on the side can hear or not, can be avoided too. In short, fixed line services are still very much capable and feasible.

The perfect combination and solution

After going through all these points, you may still doubt the decision of going toe landline way. So, we would like to point out the perfect solution, the combination of old and new. Our fixed line services are designed to bring the reliability and quality of the old landline connections along with the benefits of modern technology.

If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.

How phone systems can help a small business?

How phone systems can help a small business?

By definition and phone system is a box of kit that acts as the bridge between phone extensions and phone network. It is known as on-premises phone system. As the importance of communication, especially telephone based communication is growing, phone systems are becoming vital businesses as well.

How we will be able to help you

At V4 Telecom, we have been providing phone systems and related services for a long time. Over the years we have not only helped a lot of clients, gained reputation, experiences and expertise, but have gained quite an idea about the queries and doubts you may have before choosing the service. Hence, our experts have created this list explaining the ways in which a phone system can help your business.

There will be shared resources

When your business has a dedicated phone system, it will be possible for all the employees to us the same voice resources. They can transfer calls to one another which will make it easier to share information. Along with that, the system will also help save time, induce better communication, increased productivity and increase customer satisfaction level considerably.

Money will be saved

Instead of individual phones and phone numbers, using the phone systems will provide your business an integrated system for communication. This will reduce the phone bills a lot and help saving money which can be used for the betterment of another process or whole of the business.

Ease of expansion will be possible

One you have got one of the phone systems installed, it will become simple to expand or reduce the number of phones according to the requirement. This kind of flexibility will help your business work without many hiccups and accommodate features with ease.

Access to some advanced features

When you have chosen one of the phone systems, your business will have access to some of the best and most helpful features. This will make managing the business simpler and help with keeping track of everything that is happening including client meetings, calls, conferences and such.

In short, phone systems and the facilities they offer will change the façade of the business effectively. You will have access to features, additional facilities which will help the business to run smoothly and ensure better productivity. These developments together will save time, money and effort. As a result, your business will now earn more profit which will be beneficial for both the owner and the employees.

These are the ways in which phone systems can help your business and they are also the reasons most organisations choose to opt for such installations. If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.

Does your business need M2M solutions?

Does your business need M2M solutions?

M2M or machine-to-machine solution is basically the process of direct communication between devices powered by a wired or wireless communication channel. As the world is becoming more technologically sophisticated by the day, channels for communicating are getting better too. Companies and organisations are using M2M solutions for quite some time enjoying the benefits of the process as well.

Our experience regarding the topic

At V4 Telecom, we have been providing machine-to-machine solutions for a long time and have gained valuable insight on the topic along with experience and expertise. Here, we would like to mention one vital point, because we hope that will help you to make the right decision. Most business tends to think that M2M solutions are for larger organisations, because they have both the resource and framework for this.

Debunking the misconception

We would like to debunk this thought quite thoroughly, because machine-to-machine solutions are not for large businesses, rather they are suitable for every business notwithstanding their size, industry and affordability.

The benefits M2M solutions will bring

We would like to assure you that, M2M solutions will be for the best of your business. Hence, our experts have compiled this piece explaining the point further. To that end, we would like to explain the benefits of implementing m2m solutions in your business. After choosing machine-to-machine solutions, your company will enjoy:

•    Automation for the processes
•    A more streamlined work process and structure
•     Better communication
•    Greater visibility and insight of the business
•    Improved customer relationship and satisfaction
•    More agility and scalability
•    Increased sales and profit
•    Better and more efficient launching for new product or services or both
•    More convenient and secure channel for data exchange
•    Easy connection with the remote assets
•    Budget-friendly processes, helping the business
•    Increased efficiency and more being done with available resources
•    Actions taken based on real-time information analysis
•    Better growth

The right boost required for your business

This array of advantages is indeed good for a business. To have access to them and using them in the best way possible, professional assistance will be required. Once that part is done and dealt with, things will turn promising for your business providing the right boost for better performance. So, it can be said with assurance, that a business needs M2M solutions if it is looking forward to perform better, earn more and beat the competition in the market.

If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.

How hosted desktop service can change your business?

How hosted desktop service can change your business?

Hosted desktop is the process through which, an eligible and legitimate user can access his/her desktop including files, folders, data, applications and others remotely over the internet. As these things have become pretty standard, people do not think much about it, but the concept is an ingenious one. Having the freedom to work on the familiar and comfortable system and accessing the required information round the clock has made hosted desktop service so popular.

Our take on the subject

More and more companies these days are inclined to hire employees who can work remotely. It saves time, money and saves both parties from other hassles. We at V4 Telecom have been providing hosted desktop service for quite some time. Our experts have compiled this list which will help to understand the subject a bit better.

Benefits of choosing hosted desktop service

Before getting into the changes your business will experience by choosing hosted desktop service, it will be better to get into the benefits of such a decision. This will help further to understand the concept and its importance. The advantages a business will enjoy are:

•    Freedom to work remotely
•    Convenience of work
•    True customization
•    Security for the data and backup options
•    Access to files, folders and data round the clock

After knowing these points, the next step will be finding about the changes your business will experience after choosing hosted desktop service.

Better productivity

Hasted desktop is accessible round the clock, through any device over the internet. Hence, emergencies and sudden requirements can be dealt with effectively. This will increase customer support and service quality. Employees will be able to work from their home which will keep them happy and ensure better productivity.

Safety and security

Opting for hosted desktop service will make the cloud accessible where the server will be hosted. This server and the data in there will be safe and secure. So, you won’t have to worry about losing or misplacing data, because there will always be backup.

Higher amount of savings

Remote working and access of database will eradicate the need to make your employees come to the office. This means, work can be done from home or any such place without investing in office premises, work stations and such items. The service is also quite affordable. This will save a lot of money.

Customized server

The hosted desktop service provider will not only offer your space on the cloud, but will customize the space to fulfill your requirements in the best possible way.

This way, choosing hosted desktop service will shape your business for a better and more technologically advanced future.

If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.

Why fixed line services are still crucial to a business?

Why fixed line services are still crucial to a business?

In this age of high-end technologies, landline telephone connections are considered to be the relics of the long gone past. With the availability of Smartphones and Voice over Internet Protocol, people tend to believe that, fixed line services and telephones are of no use anymore. It is quite a misguided notion though.

What we think about the topic?

At V4 Telecom, we have been offering fixed line services for more than a decade now. Over the years we have gained both experience and expertise. Based on that experience, our experts have compiled this list consisting of the reasons which will prove that, landline telephone connections are still crucial and have much to offer, especially to a business.

Quality always wins over quantity

Landline connection ensures that the calls will always have clear and crisp sound. Therefore, you don’t need to worry about any buzzing or the question if the customer can hear properly or not.

Dropping calls is never good for business

Dropped calls are always frustrating, but when it comes to the business calls, everything becomes lot more sinister. Dropping business calls means loss of business at the least and much more at the most. Compared to the alternatives, landline connections ensure reliable communication and better business.

Not missing sales anymore

In this age, people do shop online, but there are also a lot of potential customers who prefer to call with their enquiries. It is a point of trustworthiness for them. So, if there is no number to call, your business loses a considerable number of sales. Having fixed line services and landline connection solve such problems.

The perfect anchor in emergencies

In the case of emergencies, landlines work as the perfect anchor for both businesses and households. If there is a mishap or accident, the landline connection will help the emergency services to pinpoint the location fast and subsequent services will reach there faster as well. Moreover, there is no need to worry about the battery being dead or misplacing the phone itself with landline.

Privacy always matters

In comparison to the calls made from mobile phones, calls made from landline are more secure. As a result, keeping sensitive information communicated over the phone becomes easier with a fixed line telephone.

Call recording can solve a lot of complications

The landline telephone allows you to record calls which are highly beneficial for reviewing a conversation, being used as legal proof call log and records of communication.

If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.

How to help your business with on hold marketing?

How to help your business with on hold marketing?

Handling customer calls properly is quite important for a business. As, in a business multiple calls come at the same time and despite having dedicated people to handle these calls, it is possible that some of the callers will be one hold foe short period of time. When something like this happens, the caller on hold tends to listen to music. On hold marketing is the ingenious way of using that seemingly boring time for marketing purposes.

Understanding on hold marketing

The very notion of on hold marketing lies in the fact that, the caller should never be felt ignored or bothersome. It is possible that you are unable to take the call right away, but that should never be the reason to lose the caller or instigate wrath in him/her. As a reliable and reputed organisation offering on hold marketing services, we at V4 Telecom understand your requirements. Hence, our experts have come up with this list which will help your business using on hold marketing strategically.

The points to be noted

As the base of this particular kind of marketing is in the message the callers listen to, it is crucial to take care of that part first. If you use on hold marketing properly, it will not only keep the callers interested, but help your business amplify as well. Before recording the massage for the callers, you need to consider a few points. For instance,

•    You need to find out if you like the message you have scripted and recorded or not. It is always better to record and then listen, because there is a huge difference between written words and the recorded message. Based on the speaker’s temperament, voice quality, diction, pronunciation and expressed emotions, a simple welcoming message can turn into a menacing rant or a boring message can turn out to be effective. So, checking the message as the callers will listen it will be required.

•    You need to find out the time your customers are on hold. This will decide the length and number of messages. For instance, if the on hold time is long, then you will need multiple messages, because one long message or one short message on repeat will never impress the caller. If the on hold time is short, then you need to create a message that will fit in.

•    Before recording the message though, you need to know audience. This will help you to create the right kind of message, impress the caller and help your business.

This way, on hold marketing will be able to help your business and bring in more profit.

If you’re interested in setting up a wireless network at your business, try V4 Telecom UK’s fixed line services, ADSL, phone systems and broadband plans, visit us at V4 Telecom UK or call us at 0800 038 6333. Make the shift.